Terms of Service

Welcome to Mood In A Mug!
These Terms & Conditions govern your use of our website, services, and any products purchased from Mood In A Mug. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions.

Please read this document carefully before using our services.

1. General Information
Mood In A Mug is a brand owned and operated by [Your Business Name]. We provide personalized, printed-on-demand coffee mugs designed to reflect different moods and feelings. Our website is located at [Insert URL].

2. Order Process & Payment

  • Order Confirmation: After placing an order, you will receive a confirmation email with your order details. Please review your order carefully as we begin processing it immediately.

  • Payment: Payments are processed securely through third-party payment providers like PayPal, Stripe, or others. By completing a purchase, you authorize the payment processor to charge your payment method for the total cost of your order (including taxes and shipping).

  • Pricing: All prices listed on the website are in [Currency] and exclude any applicable taxes, duties, or customs fees that may be imposed on international orders.

  • Custom Designs: At this time, we offer curated mug designs. We do not provide full customizations beyond what’s available in our collection.

3. Print-on-Demand System

  • Production Time: Each product is printed on-demand when you place your order. As a result, there may be slight variations in color and design placement between different prints. These variations are not considered defects, but rather part of the handmade process.

  • Shipping: After your mug is printed, it will be shipped directly to the address you provide. Shipping times may vary depending on your location (see our Shipping Information for more details).

4. Shipping & Delivery

  • Shipping Partners: We work with Printify for order fulfillment and use trusted shipping carriers to deliver your order. Shipping times are estimates and may vary based on your location and other factors.

  • International Shipping: We offer global shipping. However, international orders may be subject to additional customs fees or import taxes, which are the responsibility of the customer.

  • Delivery Issues: If you have concerns about your shipment, please contact us immediately. We’ll work with Printify to resolve any delivery issues.

5. Returns & Refunds

  • Damaged or Defective Items: If your mug arrives damaged or defective, please contact us within 14 days of receiving your order. We will arrange for a replacement or issue a refund, depending on the situation.

  • Non-Refundable Items: Due to the print-on-demand nature of our products, we do not accept returns or exchanges for items that are not defective or damaged. Please ensure that you select your mug carefully.

  • Cancellation: Since we begin processing your order immediately, cancellations cannot be made once the order is placed.

6. Account Responsibility

  • Account Information: If you create an account with us, you are responsible for maintaining the confidentiality of your account details, including your password. You agree to notify us immediately of any unauthorized use of your account.

  • Eligibility: By using our website, you confirm that you are over the age of 18 (or have parental consent to use the site) and are legally able to form a contract.

7. Intellectual Property

  • Ownership of Content: All content on our website, including images, designs, logos, and text, is the property of Mood In A Mug or our licensors and is protected by copyright, trademark, and other intellectual property laws.

  • User Submissions: By submitting reviews, feedback, or other content on our website, you grant Mood In A Mug a worldwide, royalty-free, perpetual license to use, display, and distribute such content.

8. Limitation of Liability
Mood In A Mug is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. In no event shall our liability exceed the amount you paid for the product(s) in question.

9. Privacy & Data Protection
Your privacy is important to us. We collect and use your personal information only as described in our Privacy Policy. By using our website, you consent to the collection and use of your data in accordance with that policy.

10. Governing Law
These Terms & Conditions are governed by the laws of [Your Country/State], and any disputes will be resolved in the competent courts of that jurisdiction.

11. Changes to Terms & Conditions
Mood In A Mug reserves the right to update or change these Terms & Conditions at any time. Any changes will be posted on this page with an updated date. Your continued use of the website after any such changes constitutes your acceptance of the revised Terms.