FAQs

Frequently Asked Questions (FAQs)

  1. How does the order process work?
    It’s easy! Simply browse our collection of mugs and choose the one that matches your mood (or makes you laugh, smile, or reflect). Add your mug to your cart and proceed to checkout. After placing your order, we’ll print your design on demand and ship it directly to you! It’s that simple.

  2. What is the print-on-demand system?
    We use a print-on-demand system, which means each mug is created and printed only when you order it. This helps us minimize waste and ensures that you get a fresh, custom mug every time. No mass production or unsold inventory – just your unique design made specifically for you!

  3. How does the mood selection work?
    Every day comes with a different vibe – and so does our collection! Our mugs are designed to match every mood you could possibly feel: from sarcastic to sentimental, tired to energized, or even romantic to hilarious. Simply browse through our designs and pick the one that speaks to your mood that day. Want to gift someone a mug that matches their vibe? We’ve got you covered there too!

  4. Can I customize my mug?
    Right now, we offer a curated selection of designs, but each design is crafted with intention and made to express a wide range of moods. If you have a specific custom request, reach out to us, and we’ll do our best to help create the perfect mug for you!

  5. Can I change my order after I’ve placed it?
    Once your order is placed, our team gets to work immediately on printing and shipping your mug, so we cannot modify orders after they’ve been processed. Be sure to double-check everything before hitting "Confirm"! If there's an issue, reach out to us as soon as possible, and we’ll see what we can do.

  6. How long will it take for my mug to arrive?
    Shipping times vary by location. Here are our general delivery estimates:

  • US & Canada: 5–7 business days

  • Europe: 7–10 business days

  • Australia & New Zealand: 10–14 business days

  • Rest of the World: 10–15 business days

Once shipped, you’ll receive a tracking number to follow your mug’s journey!

  1. What if my mug is damaged or defective?
    We want you to be happy with your purchase. If your mug arrives damaged or defective, please contact us within 14 days of receiving your order, and we’ll work with Printify to get you a replacement or issue a refund.

  2. Do you ship internationally?
    Yes! We ship worldwide. Please note that international shipments may be subject to customs fees or import taxes, which are the responsibility of the customer.

  3. What if I don’t like the design I chose?
    Because each mug is printed on demand, we can’t accept returns or exchanges based on personal preference. However, if there’s an issue with the print quality or something wrong with the order, please contact us, and we’ll take care of it!

  4. Can I track my order?
    Absolutely! Once your order is shipped, we’ll send you a tracking number. You can use that to track your mug’s journey from our team to your door.