Shipping Policy

SHIPPING POLICY

At Mood In A Mug, we take pride in making sure your order is printed, packed, and shipped with care. Here’s everything you need to know about our shipping process:

Shipping Partner & Delivery Times

We partner with Gelato to handle all printing and shipping. Once your order is placed, it’s printed on demand and shipped through reliable carriers. Our estimated delivery times are:

Delivery to Australia: Estimated delivery in 5 business days

Delivery to Austria: Estimated delivery in 4 business days

Delivery to United States: Estimated delivery in 6 business days

Delivery to United Kingdom: Estimated delivery in 6 business days

Delivery to Brazil: Estimated delivery in 12 business days

Delivery to Canada: Estimated delivery in 5 business days

Delivery to Germany: Estimated delivery in 4 business days

Delivery to EFTA ZONE (Iceland, Liechtenstein, Switzerland): Estimated delivery in 4-8 business days

Delivery to EU Zone (Åland Islands, Albania, Andorra,...) : Estimated delivery in 7-13 business days

Delivery to Ireland: Estimated delivery in 5-7 business days

Delivery to Japan: Estimated delivery in 7-8 business days

Delivery to Norway: Estimated delivery in 7-8 business days

Delivery to New Zealand: Estimated delivery in 2 business days

Delivery to Sweden: Estimated delivery in 4 business days

Delivery to Singapore: Estimated delivery in 2-3 business days

 

Delivery time includes order processing, production, and shipping. Estimated times may vary and are not guaranteed.

Please note delivery times may vary slightly depending on location and carrier processing.

Shipping Availability

We currently ship worldwide, so no matter where you are, you can enjoy our mugs! Shipping costs and delivery times depend on your location.

Order Tracking

Once your order ships, you’ll receive a tracking number from Gelato. You can track your mug’s journey to your doorstep via the carrier’s website.

Customs & Duties

International orders may be subject to customs fees or import taxes, which are the responsibility of the customer.

Returns & Exchanges

We want you to love your mug! Because each item is printed on demand, we only accept returns or exchanges for damaged or defective items. If there’s an issue with your order, contact us within 14 days of receiving it, and we’ll work with Gelato to make it right.